{"id":22,"date":"2026-01-17T04:18:26","date_gmt":"2026-01-17T04:18:26","guid":{"rendered":"https:\/\/bspayments.spipay.in\/?page_id=22"},"modified":"2026-01-17T05:15:28","modified_gmt":"2026-01-17T05:15:28","slug":"refund_returns","status":"publish","type":"page","link":"https:\/\/bspayments.spipay.in\/index.php\/refund_returns\/","title":{"rendered":"Return and Refund Policy"},"content":{"rendered":"\n

Last updated: 10th Jan 2026<\/strong><\/em><\/p>\n\n\n\n

At BS Payments and Technology Solutions LLP<\/strong>, we strive to ensure complete customer satisfaction. This Return & Refund Policy outlines the conditions under which products purchased from our website may be returned or refunded.<\/p>\n\n\n\n

\n\n\n\n

1. Eligibility for Returns<\/strong><\/h4>\n\n\n\n

We accept returns only under the following conditions:<\/p>\n\n\n\n

    \n
  • The product is damaged<\/strong>, defective<\/strong>, or incorrect<\/strong> at the time of delivery<\/li>\n\n\n\n
  • The issue is reported within 7 days<\/strong> of receiving the product<\/li>\n\n\n\n
  • The product is unused, uninstalled, and in its original packaging<\/strong> with all accessories and invoices intact<\/li>\n<\/ul>\n\n\n\n

    Products that do not meet these criteria may not be eligible for return.<\/p>\n\n\n\n

    \n\n\n\n

    2. Non-Returnable Items<\/strong><\/h4>\n\n\n\n

    The following items are not eligible for return or refund<\/strong>:<\/p>\n\n\n\n

      \n
    • Products damaged due to misuse, mishandling, or improper installation<\/li>\n\n\n\n
    • Items returned without original packaging or accessories<\/li>\n\n\n\n
    • Products purchased during clearance or special discount sales (unless defective)<\/li>\n\n\n\n
    • Consumable or hygiene-related items, where applicable<\/li>\n<\/ul>\n\n\n\n
      \n\n\n\n

      3. Return Process<\/strong><\/h4>\n\n\n\n

      To initiate a return:<\/p>\n\n\n\n

        \n
      1. Contact our customer support team within 7 days of delivery<\/strong><\/li>\n\n\n\n
      2. Provide order details and clear images\/videos of the issue<\/li>\n\n\n\n
      3. Our team will review and confirm return eligibility<\/li>\n\n\n\n
      4. Upon approval, return instructions will be shared<\/li>\n<\/ol>\n\n\n\n

        Unauthorized returns will not be accepted.<\/p>\n\n\n\n

        \n\n\n\n

        4. Inspection and Approval<\/strong><\/h4>\n\n\n\n
          \n
        • Returned products are subject to quality inspection<\/strong><\/li>\n\n\n\n
        • Approval or rejection will be communicated after inspection<\/li>\n\n\n\n
        • If approved, the refund or replacement will be processed accordingly<\/li>\n<\/ul>\n\n\n\n
          \n\n\n\n

          5. Refund Policy<\/strong><\/h4>\n\n\n\n
            \n
          • Refunds are initiated only after successful inspection of the returned product<\/li>\n\n\n\n
          • Approved refunds will be processed within 7\u201310 business days<\/strong><\/li>\n\n\n\n
          • Refunds will be made to the original payment method<\/strong><\/li>\n\n\n\n
          • Processing time may vary depending on your bank or payment provider<\/li>\n<\/ul>\n\n\n\n
            \n\n\n\n

            6. Replacement Policy<\/strong><\/h4>\n\n\n\n
              \n
            • If eligible, we may offer a replacement instead of a refund<\/strong><\/li>\n\n\n\n
            • Replacement is subject to product availability<\/li>\n\n\n\n
            • In case a replacement is unavailable, a refund will be issued<\/li>\n<\/ul>\n\n\n\n
              \n\n\n\n

              7. Cancellation Policy<\/strong><\/h4>\n\n\n\n
                \n
              • Orders can be canceled before dispatch<\/strong> only<\/li>\n\n\n\n
              • Once shipped, orders cannot be canceled<\/li>\n\n\n\n
              • Refunds for approved cancellations will be processed as per our refund timeline<\/li>\n<\/ul>\n\n\n\n
                \n\n\n\n

                8. Shipping Charges<\/strong><\/h4>\n\n\n\n
                  \n
                • Shipping charges are non-refundable<\/strong>, unless the return is due to our error<\/li>\n\n\n\n
                • Return shipping costs may be borne by the customer unless otherwise stated<\/li>\n<\/ul>\n\n\n\n
                  \n\n\n\n

                  9. Exchange Policy<\/strong><\/h4>\n\n\n\n

                  Currently, we do not offer direct product exchanges.
                  Customers may request a return and place a new order separately.<\/p>\n\n\n\n

                  \n\n\n\n

                  10. Limitation of Liability<\/strong><\/h4>\n\n\n\n

                  Our liability is limited to the purchase value of the product.
                  We are not responsible for any indirect or incidental losses.<\/p>\n\n\n\n

                  \n\n\n\n

                  11. Policy Updates<\/strong><\/h4>\n\n\n\n

                  We reserve the right to modify this policy at any time without prior notice.
                  Changes will be effective once posted on this page.<\/p>\n\n\n\n

                  \n\n\n\n

                  12. Contact Information<\/strong><\/h4>\n\n\n\n

                  For return or refund-related queries, contact:<\/p>\n\n\n\n

                  BS Payments and Technology Solutions LLP<\/strong>
                  \ud83d\udce7 Email: [Add support email]
                  \ud83d\udccd Address: [Add registered office address]<\/p>\n","protected":false},"excerpt":{"rendered":"

                  Last updated: 10th Jan 2026 At BS Payments and Technology Solutions LLP, we strive to ensure complete customer satisfaction. This Return & Refund Policy outlines the conditions under which products purchased from our website may be returned or refunded. 1. Eligibility for Returns We accept returns only under the following conditions: Products that do not […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"page-with-no-sidebar","meta":{"footnotes":""},"class_list":["post-22","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/bspayments.spipay.in\/index.php\/wp-json\/wp\/v2\/pages\/22","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/bspayments.spipay.in\/index.php\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/bspayments.spipay.in\/index.php\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/bspayments.spipay.in\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/bspayments.spipay.in\/index.php\/wp-json\/wp\/v2\/comments?post=22"}],"version-history":[{"count":2,"href":"https:\/\/bspayments.spipay.in\/index.php\/wp-json\/wp\/v2\/pages\/22\/revisions"}],"predecessor-version":[{"id":192,"href":"https:\/\/bspayments.spipay.in\/index.php\/wp-json\/wp\/v2\/pages\/22\/revisions\/192"}],"wp:attachment":[{"href":"https:\/\/bspayments.spipay.in\/index.php\/wp-json\/wp\/v2\/media?parent=22"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}