Last updated: 10th Jan 2026
At BS Payments and Technology Solutions LLP, we strive to ensure complete customer satisfaction. This Return & Refund Policy outlines the conditions under which products purchased from our website may be returned or refunded.
1. Eligibility for Returns
We accept returns only under the following conditions:
- The product is damaged, defective, or incorrect at the time of delivery
- The issue is reported within 7 days of receiving the product
- The product is unused, uninstalled, and in its original packaging with all accessories and invoices intact
Products that do not meet these criteria may not be eligible for return.
2. Non-Returnable Items
The following items are not eligible for return or refund:
- Products damaged due to misuse, mishandling, or improper installation
- Items returned without original packaging or accessories
- Products purchased during clearance or special discount sales (unless defective)
- Consumable or hygiene-related items, where applicable
3. Return Process
To initiate a return:
- Contact our customer support team within 7 days of delivery
- Provide order details and clear images/videos of the issue
- Our team will review and confirm return eligibility
- Upon approval, return instructions will be shared
Unauthorized returns will not be accepted.
4. Inspection and Approval
- Returned products are subject to quality inspection
- Approval or rejection will be communicated after inspection
- If approved, the refund or replacement will be processed accordingly
5. Refund Policy
- Refunds are initiated only after successful inspection of the returned product
- Approved refunds will be processed within 7–10 business days
- Refunds will be made to the original payment method
- Processing time may vary depending on your bank or payment provider
6. Replacement Policy
- If eligible, we may offer a replacement instead of a refund
- Replacement is subject to product availability
- In case a replacement is unavailable, a refund will be issued
7. Cancellation Policy
- Orders can be canceled before dispatch only
- Once shipped, orders cannot be canceled
- Refunds for approved cancellations will be processed as per our refund timeline
8. Shipping Charges
- Shipping charges are non-refundable, unless the return is due to our error
- Return shipping costs may be borne by the customer unless otherwise stated
9. Exchange Policy
Currently, we do not offer direct product exchanges.
Customers may request a return and place a new order separately.
10. Limitation of Liability
Our liability is limited to the purchase value of the product.
We are not responsible for any indirect or incidental losses.
11. Policy Updates
We reserve the right to modify this policy at any time without prior notice.
Changes will be effective once posted on this page.
12. Contact Information
For return or refund-related queries, contact:
BS Payments and Technology Solutions LLP
📧 Email: [Add support email]
📍 Address: [Add registered office address]